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Returns & Warranties
RETURNS & EXCHANGES
Say Whaaaa?? Sure, but ask your friends and loved ones first because you might just be making one of the biggest mistakes of your life. Shhhh, it's okay we will take care of you.
Returns can be made within 30 days of the purchase date.
Items must be in pristine condition with all original packaging and accessories.
Refunds will be issued within 3-5 business days of delivery.
Prepaid return labels are available to United States & Canada customers only. International customers will be responsible for return shipping costs.
The original shipping cost will not be included in refund for returns.
No price adjustments for sale items.
CLICK HERE TO INITIATE A RETURN OR AN EXCHANGE
*If you purchased through Amazon.com, you will need to submit your return through Amazon.com.
WARRANTIES
Did you manage to break your Pit Vipers? Okay. First of all, wow, we're impressed. You must be very strong.
All purchases include a lifetime warranty for product defects.
If your Pit Vipers are in F*ckedtown and you're not sure how they got there, please fill out this form and we'll get back to you ASAP.
Normal wear and tear is not considered a product defect, but reach out to our customer service team anyway. If you catch Brian on a good day, he may request a dramatic reenactment video of the event that led to your Pit Vipers' tragic end in exchange for a deal. Check out some of our favorite submissions below.
Normal wear and tear is not considered a product defect, but reach out to our customer service team anyway. If you catch Brian on a good day, he may request a dramatic reenactment video of the event that led to your Pit Vipers' tragic end in exchange for a deal. Check out some of our favorite submissions below.
We will not warranty Pit Vipers that have been altered. Don’t come crying to us if you screwed up your DIY project.