Returns & Warranties
RETURNS & EXCHANGES
Say Whaaaa?? Sure, but ask your friends and loved ones first because you might just be making one of the biggest mistakes of your life. Shhhh, it's okay we will take care of you.
Prepaid return labels available to United States customers only. International customers will be responsible for return shipping costs.
No price adjustments for sale items.
Items must be in pristine condition with all original packaging.
Returns can be made within 45 days of the purchase date. Exceptions can be made if you send photos or an explanation. Refunds will be issued within 3-5 business days of delivery. Final sale items cannot be returned or exchanged.
- Pictures or videos of the issue
- Your order number or proof of purchase (if you can't find it, include the name and email that would have been used to place the order)
- Your current shipping address
WARRANTY VIDEO POLICY
Did you manage to break your Pit Vipers? Okay. First of all, wow, we're impressed. You must be very strong.
Here are the steps for your warranty.
Step 1: Shoot a dramatic reenactment of how they broke.
Step 2: Refer to the word 'dramatic' in step 1. WE WANT DRAMA.
Step 3: Email these three things to firstname.lastname@example.org: 1. Dramatic reenactment 2. Photos of broken pair 3. Original order number (or full name, address, whatever you can give us to look up your order).
Step 4: We watch your video and critique the cinematic quality and direction.
Step 5: Get replacement Pit Vipers.
** Lost? Stolen? At the bottom of the lake? Destroyed by your dog or your own stupidity? Sorry friend, if it wasn't the Pit Viper's fault it's probably not a warranty. Send us a video anyway though. Maybe we will help you out on your next pair or something. One time only.