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Returns & Warranties

RETURNS & EXCHANGES

Say Whaaaa?? Sure, but ask your friends and loved ones first because you might just be making one of the biggest mistakes of your life. Shhhh, it's okay we will take care of you.

Returns can be made within 30 days of the purchase date.

Items must be in pristine condition with all original packaging and accessories.

Refunds will be issued within 3-5 business days of delivery. 

Prepaid return labels are available to United States customers only. International customers will be responsible for return shipping costs.

The original shipping cost will not be included in refund for returns.

No price adjustments for sale items.

CLICK HERE TO INITIATE A RETURN OR AN EXCHANGE

*If you purchased through Amazon.com, you will need to submit your return through Amazon.com.

 

WARRANTIES

Did you manage to break your Pit Vipers? Okay. First of all, wow, we're impressed. You must be very strong.
Every product includes a lifetime warranty for manufacturing defects.
If your shades are in Fuckedtown and you're not sure how they got there, please fill out this form and we'll get back to you within two weeks.

    DRAMATIC REENACTMENT WARRANTY VIDEO POLICY

    Lost? Stolen? At the bottom of the lake? Destroyed by your dog or your own stupidity? Sorry friend, if it wasn't the Pit Viper's fault it's probably not a warranty. Send us a video anyway though. Maybe we will help you out on your next pair or something. One time only.

     

    Here are the steps for your video:

     

    Step 1: Shoot a dramatic reenactment of how they broke.

    Step 2: Refer to the word 'dramatic' in step 1. WE WANT DRAMA.

    Step 3: Submit these three things to brian@pitviper.com  1. Dramatic reenactment video 2. Photos of broken pair 3. Original order number or proof of purchase.

    Step 4: We watch your video and critique the cinematic quality and direction.

    Step 5: Get replacement Pit Vipers, or a discount or something.

    brian@pitviper.com

    The best ones we've seen: